Key Players and Customer Responsibilities

Key Players

Customer	Treno
We’ll need your help to learn about your engineering team, workflows and processes. Most importantly we need to understand your goals with Treno and your success criteria.	Your Customer Success and Support Team will help you get started and set up with Treno, strategize and navigate integrations.
Required members for Onboarding: Engineering Leadership Administrator for key development tooling Stakeholders who require reporting	Team Members include: Customer Success Manager Integration Specialist Treno Support

Customer

Treno

We’ll need your help to learn about your engineering team, workflows and processes. Most importantly we need to understand your goals with Treno and your success criteria.

Your Customer Success and Support Team will help you get started and set up with Treno, strategize and navigate integrations.

Required members for Onboarding:

Engineering Leadership
Administrator for key development tooling
Stakeholders who require reporting

Team Members include:

Customer Success Manager
Integration Specialist
Treno Support

Customer Responsibilities

Our team will guide you through the onboarding process, but to ensure we customize the program based on your requirements and objectives, we ask that your team prepare for discussions around the following topics:

Engineering Goals and KPIs
SDLC Processes
Team Structures
Tooling: Repository & PM tool usage

Preparing these topics in advance of the process will also help to expedite the process when

possible. See our Treno Onboarding Questionnaire for specific questions.