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Onboarding Process

Treno - Customer Knowledge BaseDeployment GuideThe Basics

Onboarding Process

Weeks 1 - 3

Meeting

Customer Tasks

Time

Participants

Kick-off


  • Attend Kick-off call

  • Complete Onboarding Questionnaire

  • Identify Goals and Objectives with Treno.  

  • Review Engineering Goals and KPIs

  • Identify Tooling Administrators and Review integration requirements





30 minutes




  • Business and Technical Decision Makers

Technical Discovery & Engineering Strategy


  • Attend Technical Discovery/ Strategy Call

  • Review SDLC, tooling, reporting

  • Review use of tags, labels, team structure and size

  • Approve integration plan

  • Review of Engineering Strategy – delivery cycles, growth plans, challenges, strengths

 




1 hour




  • Engineering Leadership 

  • Administrators for key SDLC tools

Integration Implementation


  • Attend Integration call

  • Connection of key SDLC tools (PM, SDLC, Slack, others as determined in Technical Discovery)



30 minutes



  • Administrators for key SDLC tools

Data Review

  • Attend Data Review call

  • Review of ingested data and initial configuration

1 hour


  • Engineering Leadership 

  • Administrators for key SDLC tools

Training


  • Live use-case specific training 


1 hour


  • All Treno users

Go Live

Every Other Week

Enablement

  • Attend Data Review call


30 minutes

  • Engineering Leadership 

  • Key Treno users

Treno’s customer training and support site is available for your reference 24/7 https://help.treno.io